Junk e-mail filtering works on two principles. The first is the content of the message; certain keywords and phrases are considered likely to be spam. The other is the identity of the sender. You can define a safe list—people whose messages are never treated as spam regardless of content. Likewise, you can define a blocked list—people whose messages are always treated as spam regardless of content. In either case, messages that Outlook flags as spam are placed in the Junk E-Mail folder rather than the Inbox.

Why doesn’t Outlook just delete spam messages? The fact is that content-based spam filtering is not perfect, and legitimate messages are sometimes caught as spam. Some people like to quickly scan their Junk E-Mail folder before permanently deleting the messages just to make sure that a legitimate message has not been caught. However, if you want spam to be deleted automatically, you can tell Outlook to do this. See the next section, “Setting Junk E-Mail Options,” for details.

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