When you send a message, you can request delivery or read receipts (or both) by selecting the corresponding option in the Tracking group of the Options tab of the Ribbon. A delivery receipt is generated when the message is delivered to the recipient, and a read receipt is generated when the message is opened by the recipient. The receipt consists of an e-mail message back to you that contains the date and time that the original message was delivered or read.

Delivery and read receipts sound like a great idea but their usefulness in practice is limited. The delivery receipt must be generated by the e-mail server software, and sometimes this feature is turned off by the server administrator to reduce the load on the server. Even if you do receive a delivery receipt, there is no guarantee that the recipient has read the message. Likewise, the read receipt is sent by Outlook (or whatever other e-mail program the recipient is using), and the user may have this feature turned off.

When you have sent a message and requested a receipt, Outlook automatically processes the receipt when and if it arrives (unless you have turned this feature off under Tracking Options, as explained later in this chapter). When you open the message in the Sent Items folder, the Message tab of the Ribbon displays a Show group with Message and Tracking buttons (Figure 27-47). Click the Tracking button to view the details of any receipts that have been received for this message. Click the Message button to return to the message text.

FIGURE 27-47
Viewing the tracking status of a message.

Be aware that if Outlook has not yet received and processed any receipt for a message, the Tracking button is not available on the Message tab of the Ribbon.

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